Terms of Service

Effective Date: August 11, 2026

These Terms of Service ("Terms") govern your use of the Chaos To Intention application ("CTI," "the Service") operated by Chaos To Intention, LLC, a North Carolina limited liability company ("we," "us," or "our"). By creating an account or using CTI, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using CTI, you agree to these Terms and our Privacy Policy. If you do not agree, you may not use the Service.

Eligibility. You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use the Service. If you are using the Service on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" refers to both you individually and the entity you represent.

Electronic Agreement. By clicking "Create Account," accessing, or using the Service, you acknowledge that you are entering into a legally binding agreement with Chaos To Intention, LLC, equivalent in force to a written signature.

Conflict of Terms. If you have a separate written agreement with us (such as a non-disclosure agreement, consulting agreement, or beta participation agreement), the terms of that agreement control in the event of a conflict with these Terms.

2. Description of Service

CTI is a personal productivity and life management application that helps you organize tasks, projects, calendar events, and relationships across all areas of your life. The Service includes:

Task and note creation, organization, and management
Context tagging across people, places, and things
Project and area management within hierarchical domains
Standardized lifecycle management across all entity types (areas, projects, people, places, things) with consistent organizational stages and unified filtering, sorting, and navigation
Google Calendar integration with read-only sync
Google Contacts integration for importing contact data
AI-assisted classification, organization of your data, progress assessment, and continuous improvement of suggestions based on your usage
Task delegation between users, including shared task visibility and messaging
File attachments and media storage
Voice input for task creation
Live forum sessions with registration and scheduling (powered by Microsoft Bookings)
Slide presentations for content delivery
In-app support messaging for communicating with the CTI team
A learning system with guided help

We may add, modify, or remove features as we develop and release them.

3. Account Registration

To use CTI, you must create an account with a valid email address and password. You agree to:

Provide truthful, accurate, and current information during registration and keep it updated
Maintain the confidentiality of your account credentials and not share them with others
Use a strong password and take responsibility for any device left logged in
Accept responsibility for all activity that occurs under your account
Notify us immediately of any unauthorized access to your account
Maintain only one account per person

When connecting a Google account for Calendar or Contacts integration, you represent that you have authority over that Google account.

We may suspend or terminate accounts that contain false or inaccurate registration information.

We do not employ age verification technology. We rely on users to provide accurate information about their age during registration.

4. Beta and Pre-Release Access

Certain features or the Service itself may be designated as "beta," "preview," "early access," or similar ("Beta Features"). When such a designation applies, the following additional terms govern your use:

Stability. Beta Features may contain bugs, errors, or incomplete functionality. They may change substantially or be removed entirely without notice.

Data risk. While we take reasonable steps to protect your data, Beta Features may result in data loss or corruption. You accept this risk when using Beta Features.

No service level commitment. During beta periods, we make no uptime commitments. Maintenance windows may occur without advance notice.

No guarantee of general availability. Features available during beta may be modified, repriced, or discontinued before or at general release.

Invitation and revocation. Beta access may be granted by invitation and may be revoked at any time for any reason.

Transition to general availability. When CTI or any Beta Feature exits beta, continued use constitutes acceptance of the then-current Terms. You will be notified and given the opportunity to export your data or close your account if you disagree with the updated Terms.

Supplemental terms. If we offer specific beta programs with additional terms, those terms supplement rather than replace this section.

Feedback. Input provided during beta is covered by Section 7 (Feedback and Suggestions).

Beta Participant Access

Users granted beta access during the pre-release period ("Beta Participants") receive access to the Service at no cost for the duration of the beta period.

We intend to provide continued free or discounted access to Beta Participants at general availability, as recognition of their early commitment and contribution to the Service's development. The specific terms of any such arrangement will be communicated to Beta Participants before the beta period ends.

While we intend to honor early participants with favorable terms, this section does not create a contractual right to perpetual free access. The specific arrangement will be confirmed in a separate communication or updated Terms prior to any billing.

5. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose
Attempt to gain unauthorized access to the Service or its related systems
Interfere with or disrupt the Service or servers connected to the Service
Reverse engineer, decompile, or disassemble any part of the Service
Use the Service to store or transmit malicious code
Resell, sublicense, or provide the Service to third parties without our permission
Use automated tools, bots, scrapers, or crawlers to access or extract data from the Service
Use the Service to build, assist in building, or inform the development of a competing product or service
Publish performance comparisons, benchmarks, reviews, or evaluations of pre-release or beta features without our prior written consent. This restriction applies during beta and pre-release access periods. Once a feature reaches general availability, you are free to publish reviews and evaluations
Circumvent any access controls, rate limits, usage limits, or security measures
Misrepresent your identity or affiliation when using the Service
Use another user's delegated data for purposes outside the delegation relationship
Deliberately feed misleading data to manipulate AI classification or exhaust AI processing resources

Violation of these terms may result in immediate suspension or termination of your account without refund. We reserve the right to investigate suspected violations.

6. Your Content

You retain ownership of all content you create within CTI, including tasks, notes, contexts, projects, areas, domains, attachments, and any other information you provide ("Your Content").

License grant. By using the Service, you grant us a non-exclusive, worldwide, royalty-free, and sublicensable (solely to the extent necessary to operate through our infrastructure providers such as Firebase and Google Cloud) license to store, display, and process Your Content solely to provide the Service to you.

License duration. This license lasts only as long as Your Content remains on the Service. When you delete Your Content or your account, the license terminates, except for residual copies in backups retained per our data retention policy.

Aggregated data. We may use aggregated, anonymized statistics that cannot identify you or reveal your content to improve the Service. Examples include general usage patterns such as average task counts or feature adoption rates — never individual content.

Your representations. You represent that you own or have the right to store the content you place in CTI, including imported contact data and uploaded files.

Cross-user content in delegation. When you delegate a task, you authorize the other user to view and interact with that task's content for the duration of the delegation. When delegation ends, that authorization ends. You remain the owner.

Content responsibility. We are not responsible for the accuracy, legality, or appropriateness of Your Content. We do not pre-screen content but reserve the right to remove content that violates these Terms.

No content monitoring. We do not monitor, review, or mine Your Content, except as required by law or to enforce these Terms.

We will never sell, rent, or trade your content or personal information to third parties.

7. Feedback and Suggestions

"Feedback" means any ideas, suggestions, feature requests, bug reports, improvements, enhancements, or other input you provide about the Service, whether solicited or unsolicited, through any channel (including in-app support, email, or conversation).

IP assignment. By providing Feedback, you assign to Chaos To Intention, LLC all right, title, and interest in the Feedback, including all intellectual property rights. You waive any moral rights to the extent permitted by law. This ensures we can freely incorporate user-suggested improvements into the Service without legal ambiguity. It does not affect your ownership of any independent work product you create outside of the Service.

Unrestricted use. We may use, modify, incorporate, distribute, or commercialize Feedback in any way, without obligation to you, including building it into the product, licensing it, or creating derivative works.

No compensation. Feedback is provided voluntarily and does not entitle you to compensation, credit, or attribution, regardless of whether we use it.

No confidentiality obligation on us. We are not obligated to treat your Feedback as confidential.

No obligation to use. We have no obligation to review, consider, or implement any Feedback.

Survival. This section survives termination of your account.

8. Intellectual Property

The Service, including its source code, object code, algorithms, data structures, user interface design, visual design, interaction patterns, documentation, trade secrets, and all derivative works, is owned by Chaos To Intention, LLC and protected by intellectual property laws.

Trade dress. The visual appearance and user experience design of the Service, including its standardized lifecycle management, multi-dimensional navigation, and grid-based interaction model, constitute our trade dress and are protected under applicable law.

Patent rights. We reserve all rights in the proprietary technologies and methods embodied in the Service.

No implied licenses. Nothing in these Terms grants any implied license to our intellectual property by estoppel, exhaustion, or otherwise. The only license granted is the right to use the Service as a subscriber.

Derivative works. You may not create derivative works based on the Service, its features, its design, or its documentation.

Trademark usage. You may refer to CTI by name for purposes of identifying the Service (for example, in a blog post saying "I use CTI"), but may not use the Chaos To Intention name, logo, or marks in any way that suggests endorsement, affiliation, or sponsorship without our prior written permission.

Trade secrets. The Service contains trade secrets and proprietary information belonging to Chaos To Intention, LLC. Unauthorized disclosure is prohibited.

Reservation of rights. All rights not expressly granted to you are reserved by us.

9. Confidentiality

Confidential information. "Confidential Information" means any non-public information about the Service, including but not limited to: pre-release features, unreleased designs, performance characteristics, technical architecture, pricing under development, roadmap details, and any information designated as confidential.

Heightened obligations. This section applies with heightened obligations when you have been granted access to beta, preview, or pre-release features. For general availability users, it applies to any non-public information encountered through the Service (for example, through bugs or features not yet publicly announced).

Non-disclosure. You agree not to disclose Confidential Information to any third party without our prior written consent.

No screenshots or recordings. You may not capture, publish, or distribute screenshots, screen recordings, or descriptions of pre-release features without our prior written permission. These restrictions apply to pre-release and beta features only. You are free to discuss and share information about features that have been publicly released.

No public discussion. You may not discuss pre-release features in public forums, social media, blog posts, reviews, or with media without our prior written permission.

Permitted disclosures. You may disclose Confidential Information if required by law or court order, provided you give us reasonable advance notice so we can seek a protective order.

Return or destruction. Upon termination of your access or our request, you will delete any Confidential Information in your possession, including screenshots, notes, and recordings.

Duration. Confidentiality obligations survive for 3 years after your last access to the Confidential Information, or until the information becomes publicly available through no fault of yours, whichever comes first.

Injunctive relief. You acknowledge that breach of confidentiality would cause irreparable harm not adequately compensated by monetary damages, and that we are entitled to seek injunctive relief in addition to any other remedies.

10. Subscription and Payment

Current access. Access to the Service may be provided at no cost during beta. Free access during beta does not guarantee free access at general availability or entitle you to any specific pricing when paid plans launch.

Plan tiers. We may offer multiple subscription tiers with different feature sets. We reserve the right to determine which features are included in each tier.

Billing. When paid plans are active, subscription fees are billed in advance on a recurring basis (monthly or annually, depending on the plan you select). Payment is processed by Stripe. We do not store your full payment details on our servers.

Cancellation. You may cancel your subscription at any time from within the app or by contacting us at support@chaostointention.com. Upon cancellation, you will receive a prorated refund for the unused portion of your current billing period, and your access to paid features will end immediately.

Trial periods. If we offer a trial period, it will convert to a paid subscription unless cancelled before the trial ends. We will notify you before conversion.

Payment failure. If payment fails, we may suspend access after a 7-day grace period. Repeated payment failure may result in downgrade or account suspension.

Taxes. Subscription fees are exclusive of applicable taxes. You are responsible for any sales tax, VAT, or similar charges imposed by your jurisdiction.

Refunds. No refunds are issued for downgrades or for periods where the Service was available but you chose not to use it.

Currency. All fees are in US dollars unless otherwise stated.

Purchase orders. We are not bound by any terms in a purchase order or similar document you submit, even if we fail to object to it.

Fee disputes. You must notify us of any billing dispute within 30 days of the charge, or you waive the right to dispute it.

Price changes. We may change subscription pricing with at least 30 days' notice. Price changes will take effect at the start of your next billing period.

11. Google Calendar Integration

If you connect a Google Calendar account:

We request only the minimum permissions necessary (read-only calendar access). You authorize this access through Google's standard OAuth consent flow
We access your calendar data in read-only mode. We do not modify, delete, or write any data to your Google Calendar
Calendar events are copied into CTI for display and organization purposes. The copy in CTI is independent of Google Calendar — deleting an event in CTI does not delete it from Google Calendar, and vice versa
Calendar data is synced periodically, not in real time. There may be delays between changes in Google Calendar and their appearance in CTI
Our use of Google API data is governed by Google's API Services User Data Policy, including the Limited Use requirements, and we are committed to maintaining compliance with these policies
You may revoke CTI's access to your Google account at any time through Google's account permissions page or within the app. Revocation stops future syncing but does not automatically delete previously synced data from CTI
If multiple Google accounts are connected, each connection is governed by these same terms
CTI's calendar features depend on Google's API availability. We are not responsible for outages, changes, or discontinuation of Google's services that affect calendar sync

12. Google Contacts Integration

If you use CTI's contact import feature:

We access your Google Contacts data through the Google People API to import contact information into CTI. This includes names, email addresses, phone numbers, addresses, organizations, and profile photos
We access your Google Contacts in read-only mode. We do not modify, delete, or write any data to your Google Contacts
Contact data is imported only when you explicitly initiate the import process, not automatically or on a schedule
Once imported, contact data is stored within CTI as Your Content (governed by Section 6). You are responsible for how you use and organize this data within the Service
By importing contacts, you represent that you have a legitimate relationship with the individuals whose contact information you import, and that importing their data into a personal productivity tool is consistent with your relationship
Imported contact data is visible only to you within your account, except where you explicitly share it through delegation (which shares task-level data, not your full contact list)
Contact data is mapped to CTI's organizational structure using industry-standard formats. The original structure of your contacts is preserved to the extent possible
Contact photos are imported and stored through CTI's attachment system. They are treated as Your Content and are not shared with third parties
You may disconnect the Google Contacts integration at any time. Previously imported data remains in CTI until you delete it manually or request account deletion
Our use of Google API data is governed by Google's API Services User Data Policy, including the Limited Use requirements, and we are committed to maintaining compliance with these policies

13. AI-Assisted Features

CTI uses artificial intelligence to help organize your data and improve your experience.

Scope. AI features include classification and organization of your data, progress assessment, and continuous improvement of suggestions based on your usage.

AI provider. Our current AI provider is Anthropic. If we change AI providers, we will update our Privacy Policy. The new provider will be held to equivalent data protection standards.

Server-side processing. All AI processing occurs through secure server-side infrastructure (Google Cloud Functions). No data is sent directly from your browser to any AI provider.

Data sent for processing. We send only the minimum data necessary for each AI operation. Data categories include: task and event content, your organizational structure (area and project names), and entity names (people, places, things you have created).

Data retention by AI provider. By default, inputs and outputs may be retained by our AI provider for up to 30 days for operational purposes, after which they are automatically deleted. In rare cases where content is flagged by automated safety systems, it may be retained for up to 2 years. We do not currently have a zero data retention (ZDR) arrangement with our AI provider.

No model training. Retained data is never used for model training without express permission. We have not granted such permission.

AI output accuracy. AI-generated classifications, suggestions, and assessments are provided as-is. We do not guarantee their accuracy, completeness, or suitability. You are responsible for reviewing, accepting, or rejecting all AI output.

Cost safeguards. We implement rate limiting and other controls to manage AI processing costs. AI features may be subject to usage limits that vary by subscription tier.

No autonomous actions. AI features generate suggestions and classifications only. The AI does not create, modify, delete, or reassign your content without your explicit action.

Account-specific learning. The Service learns from your usage and corrections to improve suggestions over time. These improvements are specific to your account and are not shared with other users or used to train any external model.

Consent. AI features are integral to the Service. By using CTI, you consent to AI processing as described in this section and our Privacy Policy.

14. Task Delegation

CTI allows you to delegate tasks to other CTI users and receive delegated tasks from other users. Delegation creates a shared workspace between two accounts for specific tasks.

Mutual consent. Delegation requires action from both parties. Neither party can be forced into a delegation relationship.

Data shared during delegation. When a delegation is active, both parties have visibility into the delegated task's content, associated files, and related messages. Your full account data is not shared — only data directly related to the delegated task.

Authorization to share. By participating in a delegation (as either party), you authorize CTI to make relevant task data accessible to the other party for the duration of the delegation.

Messaging. Both parties may exchange messages related to delegated tasks. Messages are stored in our systems and subject to the same data protections as Your Content.

Termination of delegation. Either party may end a delegation at any time through role-appropriate actions. When a delegation ends, the task owner retains full ownership and the other party's access is removed.

No employer-employee relationship. Delegation within CTI does not create an employment, contractor, agency, or partnership relationship between users. The delegation feature is an organizational tool, not a legal work arrangement.

Responsibility for content. Each party is responsible for the content they contribute within a delegation, including task modifications and messages.

15. Service Availability

We strive to keep CTI available at all times, but we do not guarantee uninterrupted or error-free operation.

No SLA. The Service is provided without a service level agreement. We make no guaranteed uptime percentage, response time, or recovery time commitments.

Maintenance. We may perform maintenance that temporarily makes the Service unavailable. We will attempt to provide advance notice when practical, but reserve the right to perform emergency maintenance without notice.

Feature modification. We may add, modify, or remove features at any time. We will make reasonable efforts to notify users of significant changes, but the Service is under active development and changes are expected.

Third-party dependencies. Portions of the Service depend on third-party platforms (Google, Firebase, Anthropic, Microsoft, Stripe). We are not responsible for outages, degradation, or discontinuation of third-party services that affect CTI's functionality.

Discontinuation. If we discontinue the Service, we will provide as much advance notice as reasonably practicable, and no less than 30 days where circumstances permit, along with reasonable means to retrieve your data.

Modifications are not breach. Changes to features, UI, or functionality do not constitute a breach of these Terms, even if a feature you relied on is altered or removed.

Data security. We implement reasonable safeguards appropriate to the size and nature of our organization to protect your data. Your data is stored on Google's Firebase infrastructure, which provides encryption in transit and at rest. For full details on our security practices, see our Privacy Policy.

16. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

AI disclaimer. We make no warranties regarding the accuracy, reliability, or completeness of AI-generated classifications, suggestions, or assessments. AI output should not be relied upon as the sole basis for any decision.

Third-party integration disclaimer. We make no warranties regarding the availability, accuracy, or reliability of data obtained through third-party integrations (Google Calendar, Google Contacts). Data from external sources is provided as-received.

Data integrity disclaimer. While we take reasonable steps to protect your data, we do not warrant that your data will be preserved without loss, corruption, or unauthorized access. You are responsible for maintaining your own backups of critical information.

Beta disclaimer. Beta and pre-release features are provided with even fewer guarantees than the general Service. Beta features may be unstable, incomplete, or may corrupt data. Use of beta features is at your sole risk.

No professional advice. CTI is an organizational tool. Nothing in the Service constitutes professional, legal, financial, medical, or therapeutic advice. Goal assessments and AI features are productivity aids, not expert guidance.

Cross-platform disclaimer. We do not warrant that the Service will function identically across all browsers, devices, or operating systems. The Service is optimized for desktop browsers and may have limited functionality on mobile devices.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CHAOS TO INTENTION, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF OPPORTUNITY, BUSINESS INTERRUPTION, OR COST OF PROCUREMENT OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

AI output. We are not liable for any decisions made or actions taken based on AI-generated classifications, suggestions, or assessments.

Delegation. We are not liable for disputes between users arising from the delegation feature, including disagreements about task completion, quality of work, or communication between parties.

Third-party services. We are not liable for losses caused by failures, outages, or changes in third-party services (Google, Firebase, Anthropic, Microsoft, Stripe).

Beta features. We are not liable for data loss, corruption, or service interruption arising from the use of beta or pre-release features.

Liability cap. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) FIVE HUNDRED DOLLARS ($500).

Essential purpose. THESE LIMITATIONS APPLY EVEN IF ANY LIMITED REMEDY PROVIDED IN THESE TERMS FAILS OF ITS ESSENTIAL PURPOSE.

Jurisdictional savings. TO THE EXTENT THAT APPLICABLE LAW DOES NOT PERMIT THE LIMITATIONS ABOVE, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

18. Indemnification

You agree to indemnify, defend, and hold harmless Chaos To Intention, LLC from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

Your use of the Service
Your Content, including imported contacts and uploaded files
Your use of the delegation feature
Your Feedback or suggestions that infringe third-party intellectual property
Your violation of these Terms
Your violation of any applicable law
Your misrepresentation of authority to bind an organization

Control of defense. We may assume exclusive control of the defense of any indemnified claim, at your expense. You agree to cooperate fully with our defense, including providing information and testimony.

No settlement without consent. You may not settle any claim that would impose obligations on us, admit fault on our behalf, or affect our rights without our prior written consent.

Survival. Indemnification obligations survive termination of your account.

19. Termination

By you. You may stop using the Service and request account deletion at any time by contacting us at support@chaostointention.com. Self-service account deletion may be made available within the app in the future.

By us (for cause). We may suspend or terminate your access immediately for violation of these Terms or for conduct that we reasonably believe is harmful to the Service, other users, or us.

By us (without cause). We may terminate your account for any reason with 30 days' written notice. If we terminate without cause, you will receive a prorated refund for any unused portion of a paid subscription.

Suspension vs. termination. Suspension is temporary; we may restore access after investigation. Termination is permanent. We may suspend first and terminate later, or terminate immediately for serious violations.

Effect of termination. Upon termination: your right to access the Service ceases immediately, your login credentials are deactivated, active delegations are terminated, and your data is handled per our data retention policy.

Data retrieval. Upon voluntary termination or termination without cause, you may request export of your data before it is permanently deleted. Termination for cause may result in immediate deletion with no retrieval period.

Surviving provisions. The following sections survive termination: Feedback and Suggestions (Section 7), Intellectual Property (Section 8), Confidentiality (Section 9), Disclaimer of Warranties (Section 16), Limitation of Liability (Section 17), Indemnification (Section 18), Dispute Resolution (Section 21), and Governing Law (Section 22).

No liability for termination. We are not liable to you or any third party for suspension or termination of your account in accordance with these Terms.

Reactivation. We are not obligated to reactivate terminated accounts or recover deleted data. Reactivation is at our sole discretion.

20. Data Portability and Export

Your right to your data. You may request a copy of your data at any time by contacting us at support@chaostointention.com. We will make reasonable efforts to provide your data in a commonly used, machine-readable format (such as JSON or CSV) within a reasonable timeframe. Self-service export tools may be made available in the future.

Scope. Exportable data includes your tasks, notes, contexts, projects, areas, domains, and calendar events. It does not include derived data and system-generated intelligence produced by the Service, or internal system metadata.

No competing-format obligation. We are not obligated to build self-service export functionality, maintain API access for bulk extraction, or provide data in a format specific to a competing service.

Frequency. We will honor reasonable export requests. Excessive or automated export requests may be subject to rate limiting or reasonable fees.

21. Force Majeure

Neither party shall be liable for failure or delay in performing obligations under these Terms caused by events beyond reasonable control, including but not limited to: natural disasters, pandemic, epidemic, war, terrorism, civil unrest, government actions or orders, labor disputes, power outages, internet or telecommunications failures, cyberattacks, failures of third-party service providers, fire, flood, earthquake, or other acts of God.

Mitigation. The affected party will use reasonable efforts to mitigate the impact and resume performance as soon as practicable.

Notification. The affected party will notify the other party within a reasonable time.

Extended force majeure. If a force majeure event prevents performance for more than 90 consecutive days, either party may terminate the agreement with written notice. You will receive a prorated refund of any prepaid subscription fees, and the data retrieval provisions of Section 19 apply.

Payment obligation. Force majeure does not excuse your obligation to pay fees already due.

22. Dispute Resolution

Informal resolution first. Before initiating arbitration, both parties agree to attempt informal resolution by sending a written description of the dispute to the other party and negotiating in good faith for 30 days.

Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules.

Venue. The arbitration shall be conducted in the State of North Carolina or remotely, at the arbitrator's discretion.

Cost allocation. Arbitration fees and costs shall be allocated in accordance with the AAA's applicable rules.

Award. The arbitrator's award is binding and may be entered as a judgment in any court of competent jurisdiction.

Individual claims only. You and Chaos To Intention, LLC agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Confidentiality of proceedings. Both parties agree to keep the existence and details of any arbitration confidential, except as required by law or to enforce the award.

Limitation period. Any claim arising from these Terms or the Service must be brought within one year of the event giving rise to the claim, or the claim is permanently waived.

Exceptions. Either party may bring claims in small claims court if the claim qualifies. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights or breach of confidentiality obligations.

Opt-out. You may opt out of this arbitration agreement by sending written notice to support@chaostointention.com within 30 days of creating your account. If you opt out, disputes will be resolved in the state or federal courts located in North Carolina.

23. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of North Carolina, United States, and applicable federal law, without regard to conflict of law principles.

Exclusive jurisdiction. For disputes not subject to arbitration (small claims, injunctive relief), the exclusive venue is the state and federal courts located in North Carolina.

Waiver of objection. Both parties waive any objection to jurisdiction or venue in North Carolina courts, including objections based on inconvenient forum.

UN Convention exclusion. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

24. Changes to These Terms

Material changes. We will distinguish between material changes (changes to pricing, liability, dispute resolution, data handling) and non-material changes (clarifications, formatting, corrections). Material changes require active notification; non-material changes take effect upon posting.

Notification. For material changes, we will make reasonable efforts to notify you by email to the address associated with your account, in addition to posting the updated Terms on our website, at least 30 days before the changes take effect.

Opt-out right. If you disagree with a material change, you may terminate your account within 30 days of notification and receive a prorated refund of prepaid fees. Your continued use after 30 days constitutes acceptance of the revised Terms.

Previous versions. Previous versions of these Terms are available upon request.

No retroactive changes. Changes apply prospectively only. Changes do not apply to disputes that arose before the effective date of the change.

25. General Provisions

Entire agreement. These Terms, together with the Privacy Policy and any separate written agreements between us, constitute the entire agreement regarding the Service. No verbal promise, email, or conversation creates additional obligations unless reduced to a signed writing.

Severability. If any provision of these Terms is found unenforceable by a court, that provision is modified to the minimum extent necessary to make it enforceable, and the remaining provisions continue in full force.

Waiver. Our failure to enforce any provision does not constitute a waiver of that provision or our right to enforce it in the future.

Assignment. You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights in connection with a merger, acquisition, reorganization, or sale of substantially all assets without your consent.

Notices. Legal notices to us must be sent to support@chaostointention.com with "LEGAL NOTICE" in the subject line. Notices to you will be sent to the email address associated with your account. Notices are deemed received when sent.

Headings. Section headings are for convenience only and have no legal effect.

No third-party beneficiaries. These Terms do not create any rights for anyone other than you and Chaos To Intention, LLC. No other person or entity may enforce any provision.

26. Contact Us

If you have questions about these Terms, contact us at:

Chaos To Intention, LLC
A North Carolina limited liability company

Email: support@chaostointention.com
Legal notices: support@chaostointention.com (include "LEGAL NOTICE" in subject line)

Last updated: August 4, 2026